Shipping & Tracking

If you have any questions regarding the status of your shipment, click here to Track Order or contact us at 1 888-766-8784 or email us here

We regret that we are unable to ship items to Hawaii, Alaska, Puerto Rico, or the Virgin Islands

Orders will not ship on the following dates:
1- New Years' Day
2- Martin Luther King Jr. Day
3- Memorial Day
4- Juneteenth
5- Independence Day
6- Labor Day
7- Columbus Day
8- Labor Day
9- Veterans Day
10- Thanksgiving
11- Christmas

Returns & Refund Policy

At ORS, we strive for the complete satisfaction of our products; however, we do not accept returns or exchanges.

Damaged Products

If damage occurs to your product during shipment, contact us at +1 (888) 766-8784 or email us here. Please provide your order number and email address.

Only online purchases from orshaircare.com are accepted for returns.

Refunds are processed within 3-5 business days, you will receive the credit within 3-7 business days, depending on your card issuer’s policies. Business days are Monday to Friday, excluding federal holidays.